• How will my tea be packaged when I order from Tea Therapy?

Our teas and herbs are packaged in heat sealed, resealable packets. Perfect for keeping your tea fresh. 

  • How should I store my tea?

You can keep your tea stored in their packets as they are fully airtight when resealed. Alternatively Tea Therapy’s Green Tea Tins are a great way of keeping your Tea freshly stored.

We recommend keeping your tea out of direct heat and sunlight for maximum shelf life. 

  • I purchased two types of tea. Both are 100g but the packets are different sizes. Why?

Tea Therapy teas and herbs are accurately weighed and sold in quantities of either 50g or 100g. Some of our products, such as Organic English Breakfast, are relatively finely chopped tea leaf, whereas some others, for example, Snooze herbal tea, include large bulky leaves. The bulk, weight and size of the different ingredients will change the size of packets required to accommodate different teas of the same weight. 

  • How long does delivery take, and how much does it cost?

We will take all reasonable measures to have your order delivered within 5 working days. Exceptions will apply if your order involves an item currently out of stock, in which case we will contact you to notify you of an expected delivery time frame. Shipping is calculated at checkout, but most commonly $10 per order, and we use Australia Post for delivery. 

  • What is the best way to brew tea?

Different teas are best brewed in different ways. That’s why all Tea Therapy teas have brewing instructions on the packet. 

  • Do I have to use a teapot?

No. There are many styles of tea infusers that offer a quick, no fuss way of getting the most from your loose leaf teas. Just remember that the bigger the tea leaf the more space it may need to expand and infuse. 

  • Is white tea just black tea with milk?

No. The name or style of a tea is not influenced by how it is served.
All tea leaf comes from a plant called Camellia Sinenis. The way it is grown, and how it is prepared after picking is what creates the different styles of tea. These include black, oolong, green, and white. 

  • Why does green tea taste bitter?

This is commonly asked by people who are new to green tea. The answer is: it isn’t bitter! The thing to note with green tea, (and many other styles) is that you can not use boiling water as you do for black tea. Boiling water will burn green tea leaves and send it bitter. Water should be approximately 60 degrees to keep green tea tasting its best.